Terms & Conditions (T&C) & Terms of Use

1. Rules and Regulations of the Agreement

This Terms of Service Agreement (hereinafter "Agreement") sets forth the terms and conditions by which we provide the Journi Trail™ DMC Trade Mark by Private Limited Application Services to site visitors, users, registered members and account holders. By visiting our site, using any of the tools and services provided via our site, or registering an account, you thereby agree to be bound by each of the terms and conditions of this Agreement.

We may automatically amend this Agreement at any time by informing you of the amended terms via email to an email address you provide to us, if you are a registered account holder. Such amendments will be effective when sent to your last known email address. It is your duty to keep your email address up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. Alternatively, we may merely post the amended terms and make them available to be read by current account holders. In such cases, the modified terms and conditions of this Agreement are effective and in force when posted by us.

For those visitors to Journi Trail™ DMC Trade Mark by Private Limited who have not registered as users, or who have let their memberships elapse, it is their responsibility to read this Terms of Service each time they access any portion of our site. Any usage of this site by you, including merely viewing our home page or any page published on our site, as an unregistered Journi Trail™ DMC Trade Mark by Private Limited user, means that you agree to be bound by each and every one of the terms and conditions of this Terms of Service Agreement.

2. Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

• "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions.
• "The Company", "Ourselves", "We", "Our" and "Us" refers to our Company.
• "Party", "Parties", or "Us" refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

3. Application and Acceptance of Terms

These Terms govern the User’s access to and use of the Platform and all related services, software, and products (“Services”), together with any additional policies published by Journi Trail™ DMC from time to time.

By accessing or using the Platform, the User agrees to be legally bound by these Terms. If the User does not agree, they must immediately discontinue use of the Platform and Services.

The Services are available only to individuals competent to contract under applicable law.

Journi Trail™ DMC reserves the right to amend these Terms at any time. Continued use of the Platform constitutes acceptance of such amendments. Any modification to these Terms shall be valid only if released, documented & notified on https://pressrelease.journitrail.com by Journi Trail™ DMC.

4. Consent

By using our website, you hereby consent to our Terms and Conditions, Privacy Policies, Reservation & Booking Policy, Pricing & Payment Policy, Cancellation Policy and Refund & Return Policy and agree to it.

5. Provision of Services

The Platform is operated by Journi Trail™ DMC. Where Services are fulfilled by third-party providers, the user contracts directly with such providers, and Journi Trail™ DMC shall have no liability arising therefrom.

Registration is mandatory to access Services. Journi Trail™ DMC reserves the right to restrict, suspend, or modify access to any Service at its sole discretion without prior notice.

6. Pointwise Brief on Usage & Service Terms & Conditions / Terms of Use

• Reservation & Booking Policy, Pricing & Payment Policy, Cancellation Policy, Refund & Return Policy, & Terms and Conditions, are applicable/effective from the date of booking.
• During pick up from the airport, on arrival day, the driver will wait a maximum of 60 min, from your flight arrival time, given to us. After that the extra charges for waiting at the airport will be applied, which the guest will need to discuss & pay directly to the driver.
• On cancelling activities/experiences marked as “Non-Refundable” on the final vouchers, the customer will be eligible for a zero refund.
• For activities, which have been marked as “Refundable” on the final travel vouchers, the refunds & timeline will be applicable as mentioned under the “Refund Policy” section & in the final itinerary.
• To qualify for the Honeymoon Inclusions as Honeymooner, a minimum of 3 Nights stay is required (to be specified at the time of booking - a copy of marriage certificate/registration dated less than 03 months to be presented at booking time). The marriage registration certificate is the only authorised document to avail the same. The rejection of this document may lead to cancellation of honeymoon offers.
• The honeymoon offers mentioned are complimentary requests made by the DMC to respective resort/hotel/villas (stay partner). The fulfilment of service depends upon the stay partners.
• Journi Trail™ DMC will not be responsible for E-SIM calling connection, internet service, and connectivity with the device. The same will have to be reported to our local E-SIM service provider at the airport counter.
• If a traveller is not able to travel due to missing any of the documents mandatory to travel that is passport/visa (incorrect details) he/she is not liable for refund under a “non-refundable booking.”
• Journi Trail™ DMC will not be responsible for any grounded/cancelled/delayed flights. Any cancellation requests for flights will have to be placed with the airlines or flight booking partner.
• The standard check-in & check-out time at resorts are mentioned on our website as per Journi Trail™ DMC contracts with partner properties.
• Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel. Journi Trail™ DMC will not be able to process cancellation requests owing to non-availability of these requests.
• On cancelling flights/hotels/experiences/ferry/cab marked “Non-Refundable” on the final travel vouchers, customers will be eligible for a zero refund. No-show will be marked as “Non-Refundable”. This condition applied irrespective of internal payments made to our vendors/partners DMC/hotels/resorts/villas/flight/tour operators.
• Cancellation of flights/hotels/experience/ferry/cab marked “Non-Refundable” on the final travel vouchers, due to delay in payment/ payment not made/automatic release of booking due to non-payment by customer/traveller. The latter will be eligible for zero refund. No-show will be marked “Non-Refundable”. This condition is applicable irrespective of internal payments made to our vendors/ partners/DMC/hotels/resorts/villas/flight/operators/ consolidators.
• Cancellation of flights/hotels/experiences/ferry/cab marked or unmarked as “Non-Refundable” “pay at hotel/pay at property” on the final travel vouchers, due to delay in payment/ payment not made/ automatic release of booking due to non-payment by customer/traveller. The latter will be eligible for a zero refund. No-show will be marked as “Non-Refundable”. This condition applied irrespective of internal payments made to our vendors/partners DMC/hotels/resorts/villas/flight/tour operators/consolidators/hosts.
• For Flights marked as “Refundable” on the final travel vouchers, customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over the registered email.
• In case of Additional flights booked and mentioned in the package directly by Journi Trail™ DMC, the DMC is not liable to refund a customer for cancellation of flight or auto release of booking due to invalid details/ customer who is not allowed to board the flight because of invalid passports (validity expired, damaged passports)/ shared wrong/old /invalid passport details or passport.
• In case of Additional flights booked and mentioned in the package directly by Journi Trail™ DMC, customers are expected to reach the airport ahead of their boarding time (at least 2 hours prior to boarding time). Journi Trail™ DMC is not responsible to refund customers (for cases wherein airport transfers are not planned by us) who miss their flights owing to delayed arrival at the airport.
• In case of Additional flights booked and mentioned in the package directly by Journi Trail™ DMC, for cases wherein airport transfers are planned by Journi Trail™ DMC, flight cancellations due to delayed transfers owing to unforeseen circumstances specific to a region will not be borne by DMC.
• In case of Additional flights booked and mentioned in the package directly by Journi Trail™ DMC, details about baggage limitations (cabin and check-in) will be furnished as part of the final travel vouchers. Additional costs owing to breached baggage limits or baggage denied by airlines due to size will have to be paid by the customer/agent.
• In case of Additional flights booked and mentioned in the package directly by Journi Trail™ DMC, certain flight carriers (LCC like Ryanair, Vueling, Voltea etc.) have a mandatory web check-in policy. Failure to comply with this could result in an additional cost to be paid at the airport. Journi Trail™ DMC is not liable to refund customers in such circumstances.
• In case of Additional flights booked and mentioned in the package directly by Journi Trail™ DMC, Journi Trail™ DMC will set meal preferences for customers with airline carriers upon request. However, Journi Trail™ DMC has no control over the availability and quality of meals served on the flight. This will be controlled completely by the airline.
• On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
• For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy & Refund Policy” section of the product and in the final itinerary shared over email or any other social media.
• While Journi Trail™ DMC strives to provide the best hotels with world-class amenities, we cannot be held responsible for factors such as hotel staff behaviour, cleanliness and quality of accommodation. Additional costs owing to on-trip room upgrades and additional amenities will be borne by the customer. Journi Trail™ DMC does booking only for resorts in Destination and not for the transfers provided by them. The Services of Transfers are provided by the resorts itself and are on chargeable basis. All hotels changed on-trip (Hotels booked per itinerary cancelled and new hotels booked) will entail a 100% cancellation fee.
• The complimentary inclusions of the property are dynamic & keep on changing with the change of weather, climate, calamity or exchange of other offers provided including the discounts in tariff.
• All the complimentary inclusions in the package mentioned and the one termed under the inclusions section are services & goods provided by the resorts and Journi Trail™ DMC does not undertake a guarantee for it.
• In case of Booking done through any promoter, agent, Journi Trail™ DMC Business Executive, the social media chat (whatsapp etc) is invalid until received or communicated through official mail. Journi Trail™ DMC does not authorise any commitments made until on record in the official reservations mail.
• The booking, once confirmed from your traveller/agent, will be processed offline, and it may take 48 - 72 hrs, to get the confirmation, for service. In case the hotel is not available due to some reason, then we will be offering you similar hotel options within the same budget.
• All the cruise activities, including sunset/sunrise cruise, dolphin cruise, local island visit, sandbank tour, and all others mentioned in the inclusions, complimentary section, honeymoon section are subject to weather, sea tides & other facts. Also the resort has the right for the denial of the activity & Journi Trail™ DMC does not take responsibility for the same. The refund or reimbursement in case will be subject to resort approval.
• All the City Tours/Island Tours/Transfers/Pickup & Drop services via shared/private cab/van/ferry/longtailboat/speedboat are non-transferable. The tours missed/cancelled cannot be scheduled for any other day/night throughout the travel timeline of days & nights in the package purchased unless mentioned.
• All the City Tours/Island Tours/Transfers/Pickup & Drop services via shared/private cab/van/ferry/longtailboat/speedboat mentioned are strictly followed within a timeline. DMC is not responsible for any tour missed, skipped, cancelled by the tour operators/supplier. Also due to any calamity/time/climate/weather or any other reason the tour can be minimised to lesser destinations/excursions than mentioned.
• The tour schedule is for all the places mentioned in the itinerary. The guest is required to keep tabs on the timeline for the entire day and spend time on the spots as evenly distributed.
• Tickets once purchased for International transfers via flight/ ferry/ bus/ cab/van/ferry/longtailboat/speedboat is non-refundable & non-transferable and cannot be used again during the trip.
• For all transfers/tours/flights, If missed refunds according to policy and their timelines will be applicable as mentioned under the “Cancellation Policy & Refund Policy” section of the product and in the final itinerary.
• The speedboat/seaplane transfers are carried out directly by resort, OTA booking agency, Destination DMC, local service provider in Destination on chargeable basis and are not paid by Journi Trail™ DMC. The cancellation of the transportation due to any circumstances & including weather, tide will not be borne by Journi Trail™ DMC as it does not take further responsibility of transportation. Therefore the airfare/ferry charge whether increased fare or not for speedboat/seaplane will be borne by the traveller.
• In case of any refund processed for airfare, hotel fare, flight /ferry /bus /cab /van/ferry/longtailboat/ or experience. The refund amount will be calculated from ticket value fare/ base fare of the ticket excluding the additional charges, convenience fee & commission paid for the same.
• All the bookings made are partially-refundable at the end of Destination. Therefore in case of cancellation we will be requesting our on-ground dmc/vendor/tour-operator/cab partner & resort for the same and the same after deduction will be presented to customers & agents.
• Journi Trail™ DMC is not responsible for rejection/cancellation/theft of visa/passport documents which are valid for travel. The cancellation on “non-refundable” booking due to any above mentioned reason will result in zero refund for “refundable bookings” refund applicable as per cancellation policy mentioned on the booking voucher.
• According to our contracts with the stay partner, flight vendors, on-ground vendors, Sharing of internal communication documents of any form, mail, account, remittance, personal ID’s, executive’s contact information, are banned for sharing with our agents/customers.
• Sharing of the details of other fellow travellers/customers travelling within the collective group on the same flight/PNR staying at the same hotel, performing the same tour, sharing transfers is strictly prohibited.
• Payment collection/Transfers/Remittance/Payments to or from our vendors/partners /partner DMC/hotels/resorts/villas/flight vendors are internal affairs between Journi Trail™ DMC and the former. Customer / Agent/Traveller has no right to internal information for the same.
• Journi Trail™ DMC reserves the right to charge TAC (Travel Agency Commission) & (TSC++) Travel Service/Convenience Fee & Transactional Fee even in the case of 100% cancellation as services of sales rep, selection & making/suggestion of itinerary / hotel / flights/ experiences/ along with booking & cancellation services is provided.
• On Payment of B.AMT (Booking Amount) by customer/traveller Journi Trail™ DMC reserves & holds the flight tickets & hotel reservations with temporary PNR for the given date. Following this we receive payment deadlines from Flight & Hotel vendors and shared with customers/travellers as scheduled payment.
• Further these bookings can get cancelled due to the delay in payment/ payment not made/ automatic release of booking due to non-payment by customer/traveller/agent and subject to be “non-refundable” or “refundable” as suggested on travel vouchers. The customer/traveller will be eligible for a zero refund in case of “non-refundable” bookings.
• Complete installment of booking amount, advance amount & final payment must be made and received in the bank account of the DMC before the due date/cut off date of each installment to avoid cancellation due to non-payment or delayed payment.
• It is required to mail at care@journitrail.com for informing if installment/payment is delayed.
• Journi Trail™ DMC reserves the right to charge TAC (Travel Agency Commission) & (TSC) Travel Service/Convenience Fee even in the case of 100% cancellation as services of sales rep, selection & making/suggestion of itinerary/hotel/ experiences/flights along with booking & cancellation services is provided.
• Journi Trail™ DMC is not obliged to remind or set reminders for Travellers/Partners in case of due payments against their reservations.
• Journi Trail™ DMC reserves the right to discontinue the applied discount, reimbursement, refund anytime for individual booking id or traveller.
• In case of insurance service available to cover the trip’s unforeseen expenses by the customer/agent following a cancellation of booking due to regular/medical cancellation/non-payment/ delayed payment, Journi Trail™ DMC will not be liable to pay to the customer. The insurance company will be liable to reimburse the financial loss to the traveller.
• Journi Trail™ DMC reserves the right to withhold & forfeit the amount paid by the traveller in case of any legal action, complaint to authorities is made by the traveller, until the outcome & judgement passed for the same case.
• We consider the traveller accepts all terms of service post attaching these detailed brief of All Inclusions, Package Does not Include, Honeymoon Inclusions, Important Points, Procedure, Reservation Policy, Cancellation Policy (Regular & Medical), Refund Policy, Pricing & Payment Policy & Terms and Conditions along with the Policies attached within the link published on our website www.journitrail.com under subdomain legal.journitrail.com on mail & customer itinerary.
• Reimbursement of sponsorship or additional service provided On-Journi will be processed within a time frame of 6-7 business working days. Reimbursements are different from refunds and are subject to sponsorship & discounts terms & conditions.
• Service vouchers & Booking invoice is released post complete payment of the tour is received and settled in the bank account.
• In case of re-issue of tickets/service & Rescheduling, Re-Issuing the fare difference is calculated as New Fare - Amount Paid (For ticket value only) (Original ticket value refers to Base Fare of the ticket excluding Sale Price).
• In case of re-issue of tickets/service & Rescheduling, Re-Issuing Journi Trail™ DMC will not be providing the sponsorship discount, additional discount or any complimentary freebie services in case Rescheduling, Re-Issuing, re-issuing charges are paid and compensated by the DMC.
• In case of re-issuing the services post cancellation by medical issue/ hazard/natural disaster/non-payment/delayed payment/ any changes in fare for the subjects booked will be borne by the traveller. The airfare/ferry/hotel fare charge if increased from the value fare will be borne by the traveller along with fare difference & service fee. The cost is calculated as Reissue Charges + Fare Difference + Service Fee++.
• In case of Rescheduling, Re-Issuing the services booked under a reservations ID or post cancellation any changes in fare for the subjects booked will be borne by the traveller. The cost is calculated as Rescheduling, Re-Issuing Charges + Fare Difference + Service Fee++.
• “Review Discount Coupons as RDC” are given against testimonial reviews. If a review discount coupon is applied and the customer/agent receives a discount in the form of money adjusted in the total billing amount, then it is required for guests to share an honest testimonial review in the form of website / online review / video testimonial post completion of the trip before arrival. Journi Trail™ DMC reserves the right to revoke the discount availed against the RDC if the contract is violated by the traveller/customer or agency.
• Breach of this contract/Ethical misconduct can lead to termination of entire booking with amount forfeited. Journi Trail™ DMC reserves the right to suspend all operations and cancel the bookings in case unethical practices, use of foul or abusive language, call harassment, towards sales, operations, on-ground, support manager & employee staff are found. The code of conduct is mentioned under Terms & Conditions.

7. Clauses of Agreement (Detailed Operational Framework)

7.1. Access to Airport Lounge

Transfers in the Destination are primarily operated on a shared basis (SIC – Seat in Coach), including ferry, speedboat, or seaplane services. Such transfers are scheduled by the respective resorts based on flight arrival timings, often combining guests from multiple flights into a single transfer. As a result, waiting periods may arise, and each transfer movement may take approximately 30–45 minutes depending on operational conditions. Accordingly, complimentary access to the luxury airport lounge at Destination Airport is facilitated by the resort for arriving guests during this interim waiting period and remains valid only until the scheduled onward transfer is arranged. The duration, availability, and extent of such access are solely determined by the resort and may vary based on transfer scheduling and operational requirements.

7.2. Resort Facilitation Services Upon Arrival of Guest

Meet & greet services at the airport, including traditional Maldivian welcome with garland, placard assistance at the resort counter, coordination by the resort’s arrival team, porter assistance, and caddy transfer to the ferry terminal, are facilitated solely by the respective resort or its designated representatives. These services are extended as part of the resort’s hospitality arrangements and are subject to their operational policies, availability, and scheduling at the time of arrival. Additionally, welcome drinks, refreshments, snacks, chocolates, fruit baskets, cakes, and similar amenities provided upon arrival at the resort, along with complimentary local ripe fruits and vegetables offered during the stay (where applicable), are discretionary in nature and may vary depending on the resort’s standards, inclusions, and prevailing conditions. The Company acts only as a booking intermediary and shall have no control over, nor assume any responsibility or liability for the provision, availability, variation, delay, or quality of such services.

7.3. Wellness & Recreational Facilities

Complimentary access to wellness and recreational facilities, including steam, sauna, ice-bath, fitness centre, gym equipment, tennis court (with equipment during the day), badminton, squash court (with equipment during the day), table tennis, pool table, beach volleyball, darts, and related recreational services, where mentioned, is subject to availability at the respective resort and is provided solely at the discretion of the property. Such facilities may be operational, temporarily unavailable, under maintenance, or not available at certain resorts. Guests may avail these facilities on a complimentary basis only where such services are available, functional, and offered free of charge by the resort at the time of use. Access, timings, usage conditions, and eligibility shall be governed entirely by the resort’s policies and operational requirements. The Company does not guarantee availability or quality and assumes no liability for any interruptions or changes.

7.4. Resort Walkthrough & Cycling Tour

Complimentary resort jungle/island walkthrough tours and cycling tours, where mentioned, are subject to weather conditions and are facilitated solely by the respective resort at its discretion. These services may include guided or unguided walkthroughs during arrival, check-in, or upon request, covering areas such as pathways to rooms/villas, cafés, bars, and swimming pool facilities. Such tours may be arranged either directly by the guest with the resort staff or requested by the Company on behalf of the guest; however, the provision, timing, and scope of these services remain entirely subject to the resort’s operational policies, availability, and convenience. These services are generally offered on a complimentary basis by the resort where available. The Company acts only as an intermediary for request facilitation and shall have no control over, nor assume any responsibility or liability for, the availability, scheduling, conduct, or quality of such services.

7.5. Gastronomy Culinary & Beverage Experiences

Gastronomy culinary classes, food preparation demonstrations with international or guest chefs, and cocktail demonstrations, including tasting sessions at the resort’s designated venues (such as the main bar during evening hours), are experiential services facilitated solely by the respective resort. Such experiences are subject to availability, scheduling, participation requirements, and the resort’s internal policies. These offerings may be conducted by in-house chefs or visiting/guest chefs and may vary in format, frequency, and inclusion. Participation may be limited, require prior reservation, or be subject to additional terms as determined by the resort. While such experiences may be promoted as part of the overall stay, their availability, continuity, and execution are entirely at the discretion of the resort. The Company acts only as a booking intermediary and shall have no control over, nor assume any responsibility or liability for, the availability, scheduling, quality, or conduct of such services.

7.6. Evening Entertainment & Cultural Experiences, Local’s Interactions

Evening turndown services, traditional Maldivian cultural performances (including local dance shows), guest interaction sessions with villagers/locals, musical stargazing and sunset experiences, live music performances, karaoke sessions, DJ nights, bonfire gatherings followed by dinner, and similar evening entertainment are experiential services curated and facilitated by the respective resort. Resorts typically operate a weekly activity calendar with varying themes such as karaoke nights, beach movie screenings, DJ nights, sufi musical evenings, bonfire gatherings, stargazing sessions, and live performances; accordingly, any of these events may be scheduled during the guest’s stay. These offerings are intended to enhance the guest experience through cultural immersion and leisure entertainment.

Such activities are subject to availability, weather conditions, resort scheduling, guest participation levels, and local regulations. The format, frequency, timing, and inclusion of these experiences may vary and may be modified, substituted, or cancelled by the resort without prior notice based on operational feasibility or unforeseen circumstances. Certain activities may require prior reservations or may be conducted in groups. While some of these experiences may be offered on a complimentary basis, others may be chargeable depending on the resort’s policies and inclusions applicable to the guest’s booking. The Company acts solely as an intermediary and shall have no control over, nor assume any responsibility or liability for, the availability, conduct, safety, quality, or cancellation of such activities.

7.7. Wireless Internet Access

Wireless internet access (Wi-Fi), where described as unlimited, is provided by the respective resort as part of its in-house services and is subject to the resort’s infrastructure, network capacity, and operational conditions. Connectivity may vary across different areas of the resort and may be affected by location, weather, technical issues, or peak usage. The Company acts only as an intermediary and assumes no responsibility or liability for the availability, speed, reliability, or continuity of such internet services.

7.8. Group Activities & Engaging Sessions

Engaging group sessions, including but not limited to sunrise yoga, aqua aerobics, and similar wellness or recreational activities, are organized by the resort on a weekly or seasonal basis and are subject to availability, weather conditions, and participation requirements. The nature, frequency, and scheduling of such activities may vary and may be modified or discontinued by the resort without prior notice. The Company acts only as an intermediary and assumes no liability for such activities.

7.9. Kids’ Club Access Clause

Access to the Kids’ Club and participation in its daily organized activities are facilitated by the resort and are subject to age eligibility, supervision policies, operational hours, and availability. The nature, frequency, and scheduling of such activities may vary and may be modified or discontinued by the resort without prior notice. The Company acts only as an intermediary and assumes no liability for such services.

7.10. Non-Motorized Water Sports Clause

Complimentary use of non-motorized water sports equipment, including kayaks and windsurfing equipment, where offered, is provided by the resort subject to availability and operational conditions. Such complimentary usage is limited to once per stay, unless otherwise specified by the resort. Usage of equipment mentioned with experienced persons/adults is restricted to certified and experienced individuals, and guests may be required to present valid certification or demonstrate proficiency in accordance with the resort’s safety guidelines prior to access. All such activities are subject to weather conditions, sea/tide status, and resort policies, and may be limited, modified, or suspended without prior notice. Access timings, usage duration, and equipment availability shall be governed entirely by the resort. The Company acts only as an intermediary and assumes no liability for such activities.

7.11. Marine Activities Clause – Fish Feeding & Coral Plantation

Participation in marine-based activities, including fish feeding sessions at the dive centre and coral life plantation under expert guidance, is facilitated solely by the resort’s dive centre or its designated marine professionals. Fish feeding activities are conducted at specific times of the day or week as stated by the resort. The Company may place a request on behalf of the guest for participation in such activities; however, the provision, scheduling, and execution of these services remain entirely at the discretion of the resort and its dive centre. These activities are subject to marine conditions, weather, sea tides, water temperature, coral health, environmental regulations, and safety considerations. The resort reserves the right to modify, restrict, reschedule, or cancel such activities without prior notice in the interest of marine conservation, guest safety, or operational feasibility. The Company acts only as an intermediary and assumes no liability for such activities.

7.12. Room Turn-Down & Decoration Service

Room turn-down and decoration services, including towel swan arrangements, petal decorations, and similar aesthetic setups, are facilitated by the resort upon request and are subject to availability, operational conditions, and resort policies. Such services may be offered on a complimentary basis in standard form as a request to the resort; however, enhanced or upgraded decoration packages may be available at an additional cost, which may be offered at a discounted rate subject to prior request and confirmation by the resort. The scope, timing, and quality of such services may vary and are entirely at the discretion of the resort. The Company acts only as an intermediary and assumes no liability for such services.

7.13. Complimentary Beverages

Provision of beverages, including but not limited to one bottle of sparkling wine, cocktails, and alcoholic or non-alcoholic drinks, where mentioned, is subject to the resort’s inclusions, policies, and availability. Such offerings may be provided on a per stay, per room, or as otherwise stated by the resort and may vary in type, quantity, and timing. Service of alcoholic beverages is subject to applicable legal drinking age requirements and local regulations. Substitutions with non-alcoholic alternatives may be provided at the resort’s discretion. The Company acts only as an intermediary and assumes no liability for such services.

7.14. Honeymoon Celebratory Inclusions Implementation Policy

Honeymoon inclusions, where applicable, are extended strictly as promotional or complimentary offerings by the Service Provider and may include items such as sparkling wine or beverages, welcome arrangements, fruit baskets, cakes, and limited room decoration services. Eligibility for honeymoon inclusions shall be subject to fulfillment of all conditions imposed by the Service Provider, including but not limited to a minimum stay requirement (typically minimum three/four (3/4) nights) and submission of valid documentary proof of marriage (dated not more than three (3) months prior to the date of travel). The marriage registration certificate shall be the sole acceptable document for eligibility. Failure to provide valid documentation or rejection of the same by the resort may result in denial or cancellation of honeymoon benefits without any compensation or liability on Journi Trail™ DMC. All honeymoon inclusions are non-transferable, non-exchangeable, and subject to availability and may be withdrawn, modified, or denied by the Service Provider at any time without prior notice. All honeymoon inclusions are extended as complimentary requests by the Company to the respective stay partner. The Company acts only as an intermediary and assumes no liability for such services.

7.15. E-SIM Service Clause

E-SIM services, including calling, internet connectivity, and device compatibility, are provided by third-party service providers. Journi Trail™ DMC shall have no control over, and assumes no responsibility or liability for, the activation, performance, coverage, or connectivity of such services. Any issues related to E-SIM functionality, network access, or device compatibility must be directly reported to and resolved with the designated local E-SIM service provider at the airport counter or through their official support channels.

7.16. Travel Documentation & Service Liability Thereafter

In the event a traveller is unable to undertake travel due to the absence, invalidity, or incorrect details of mandatory travel documents, including but not limited to passport or visa, no refund shall be applicable under any “non-refundable” booking. The traveller shall bear sole responsibility for ensuring possession of valid and accurate travel documentation. Journi Trail™ DMC shall not be held responsible for any grounded, cancelled, or delayed flights. All requests for cancellation, modification, or refund of flight tickets must be raised directly with the respective airline or flight booking partner, and shall be subject to their terms and conditions. Journi Trail™ DMC shall not be held responsible for any rejection, cancellation, loss, theft, damage, or misuse of travel documents, including but not limited to passports and visas, even if such documents were initially valid for travel. For bookings classified as “refundable,” any refund shall be processed strictly in accordance with the applicable cancellation and refund policy as specified in the booking voucher and subject to the terms of the respective service providers.

7.17. Check-in & Check-out Clause

Standard check-in and check-out timings at the resorts shall be as specified on the Company’s website and are determined in accordance with contractual arrangements between Journi Trail™ DMC and its partner properties. Such timings are subject to change as per the resort’s policies and operational requirements. Requests for early check-in or late check-out are subject to availability and shall be solely at the discretion of the resort. Non-availability of such requests shall not be considered a valid ground for cancellation, and Journi Trail™ DMC shall not be liable to process any cancellation on this basis.

7.18. Resort Services Clause

While Journi Trail™ DMC endeavors to arrange accommodations at reputed resorts with high service standards, it shall not be held responsible for aspects including but not limited to hotel staff behaviour, cleanliness, or overall quality of accommodation, as these are managed solely by the respective resort. Any additional costs incurred during the stay, including room upgrades, add-on services, or extra amenities, shall be borne entirely by the customer. Any change of hotel during the trip, including cancellation of pre-booked accommodation and booking of alternate properties, shall attract a 100% cancellation fee on the original booking.

7.19. Transfers Clause

Journi Trail™ DMC facilitates bookings for resort accommodations only and does not operate or manage transfer services. All transfers, including ferry, speedboat, seaplane, or other modes, are arranged and operated by the respective resorts or their designated service providers and are chargeable as per their policies. Transfer costs are not included in the final quotation unless explicitly specified and are determined solely at the discretion of the resort based on their pricing, scheduling, and operational conditions.

7.20. Communication & Authorization Clause

In the event a booking is made through any promoter, agent, or Journi Trail™ DMC Business Executive, any communication conducted via social media platforms (including but not limited to WhatsApp or similar channels) shall not be deemed valid or binding unless formally confirmed through the Company’s official email communication. Journi Trail™ DMC shall not recognize or be bound by any commitments, representations, or assurances unless the same are expressly recorded and communicated through the official reservations email.

7.21. Confidentiality & Data Protection Clause

In accordance with contractual obligations with stay partners, flight vendors, and on-ground service providers, all internal communications and records of Journi Trail™ DMC, including but not limited to emails, accounts, remittances, personal identification details, and executive contact information, are strictly confidential and shall not be disclosed or shared with agents, customers, or third parties. Sharing of personal or travel-related information of other travellers, including but not limited to co-passengers on the same flight/PNR, guests staying at the same property, or participants in shared transfers or tours, is strictly prohibited. All financial transactions, including payment collections, transfers, remittances, and settlements between Journi Trail™ DMC and its vendors, partners, DMCs, hotels, resorts, villas, and flight providers, are strictly internal matters. Customers, agents, or travellers shall have no right to access, request, or claim such internal information.

7.22. Right to Withdraw Benefits Clause

Journi Trail™ DMC reserves the absolute right to withdraw, discontinue, or revoke any applied discount, reimbursement, or refund at any time for a specific booking ID or traveller, at its sole discretion and without prior notice, subject to applicable terms and conditions.

7.23. Code of Conduct & Termination Clause

Any breach of this agreement or engagement in unethical conduct may result in immediate termination of the booking, with forfeiture of the entire amount paid. Journi Trail™ DMC reserves the right to suspend services and cancel bookings in cases involving unethical practices, use of abusive or inappropriate language, harassment (including calls or communication), or misconduct directed towards its sales team, operations staff, on-ground personnel, support managers, or any employees. All travellers and agents are required to adhere to the prescribed code of conduct as outlined under the Terms & Conditions.

7.24. Legal Proceedings & Payment Withholding Clause

Journi Trail™ DMC reserves the right to withhold and/or forfeit any amount paid by the traveller in the event of any legal action or complaint filed against the Company with any authority. Such amounts may be retained until the final outcome or judgement of the matter, and shall be subject to the decision rendered therein.

7.25. Tours, Activities & Transfers Clause

All cruise and excursion activities, including but not limited to sunset/sunrise cruises, dolphin cruises, local island visits, sandbank tours, and those mentioned under inclusions, complimentary, or honeymoon benefits, are subject to weather conditions, sea tides, operational feasibility, and other external factors. The respective resort or service provider reserves the right to modify, reschedule, or deny such activities at its sole discretion. Journi Trail™ DMC shall not be held responsible for non-availability or cancellation of such services. Any refund or reimbursement, if applicable, shall be strictly subject to approval by the respective resort or service provider. All city tours, island tours, transfers, and pick-up/drop services via shared or private modes are non-transferable. Any missed or cancelled tour/service shall not be rescheduled for another day during the travel period unless explicitly specified. Speedboat and seaplane transfers are operated directly by resorts or local service providers and are chargeable separately. Any increase in transfer costs, including airfare or ferry charges, shall be borne entirely by the traveller.

7.26. Complimentary Inclusions Disclaimer Clause

Complimentary inclusions provided by the resort are dynamic in nature and may vary or be modified from time to time due to changes in weather conditions, climate, natural events, operational requirements, or substitution with alternative offers, including adjustments in tariff discounts. All such complimentary inclusions, whether listed under the package details or inclusions section, are provided solely by the respective resort. Journi Trail™ DMC does not guarantee the availability, continuity, or exact nature of such services or goods and shall not be held liable for any variation, modification, or non-provision thereof.

7.27. Date of Booking (DOB) & Date of Travel (DOT)

“Date of Booking” (DOB) shall refer to the date on which the Booking Amount (B.AMT) is successfully received and acknowledged by Journi Trail™ DMC, upon which the booking process is initiated. All services, quotations, and reservations shall be processed only after confirmation of DOB. “Date of Travel” (DOT) shall refer to the commencement date of services provided by Journi Trail™ DMC, including arrival and execution of the travel itinerary as per the confirmed booking. All services under the booking shall be considered active from the DOT onwards.

7.28. T-X Payment Timeline Clause

“T-X” shall refer to the payment timeline structure, where “T” denotes the Date of Travel (DOT) and “X” denotes the final payment due date (B.FIN) communicated after confirmation of DOB. All outstanding payments must be fully cleared by the traveller/agent on or before X, prior to 15:00 hours (before banking cut-off time). The T-X calculation shall be considered strictly in working days only and shall exclude weekends (Saturdays and Sundays) and public holidays. In cases where the X date falls on a non-working day, the due date shall automatically shift to the preceding working day. Failure to complete payment within the stipulated T-X timeline may result in cancellation or release of bookings without liability on the Company.

7.29. Payment Link Generation Based on Booking ID

Upon confirmation of any travel query, the reservation system of Journi Trail™ DMC shall automatically generate a Customer ID for reference and tracking purposes. Subsequently, upon completion of registration against the same Customer ID—whether initiated by the Company or directly by the customer through the OTA platform—a unique Booking ID shall be generated. The total payable package amount, along with any applicable add-on services, shall be linked to the respective Booking ID. Payment schedules, including installment-wise automated payment links and due dates, shall be generated and communicated in accordance with the confirmed booking structure. All cut-off dates, payment timelines, and pricing schedules shall be communicated through official email communication and reflected in the payment and pricing plan section associated with the Booking ID.

7.30. Payment Link & Authorized Payment Channels

Payment links shall be shared exclusively to the customer’s registered email address through the official automated email systems of Journi Trail™ DMC, originating only from pay@journitrail.com and accounts@journitrail.com. The same payment links shall also be automatically updated and made accessible on the respective customer or partner dashboard. Employees, sales representatives, and agents are strictly prohibited from generating, sharing, or transmitting payment links through any unofficial channels or from accepting direct payments under any circumstances. Journi Trail™ DMC shall not accept payments made through any mode other than those officially issued via its authorized email domains or designated platform/dashboard. Any payments made outside these channels shall be considered invalid and shall not be the responsibility or liability of the Company.

7.31. Payment Gateway Checkout Offers

Any discounts, cashback offers, promotions, or incentives displayed at the time of checkout are provided solely by the respective payment gateway or financial service provider. Journi Trail™ DMC has no control over, influence on, or responsibility for the availability, eligibility, or fulfillment of such offers. All such offers are governed exclusively by the terms and conditions of the payment gateway, and any disputes or claims arising therefrom shall be addressed directly with the respective provider.

7.32. Payment Gateway Settlement

Payments made via payment links are processed through a third-party payment gateway account or wallet and are subsequently credited to the Journi Trail™ DMC wallet. Thereafter, such funds are settled into the Company’s designated bank account within a standard settlement cycle of T+2 to T+3 business working days, subject to banking and gateway processing timelines. Payments made via wallet or wallet-linked systems are received into the Journi Trail™ DMC customer/partner wallet and mapped against the respective Booking ID and Customer ID, with real-time or near real-time updates reflected on the dashboard. In such cases, wallet-linked payment links must be used for all subsequent transactions related to the booking.

7.33. Payment Gateway & Automated Process

The payment system operates through an automated mechanism wherein a single standard payment link is generated per booking and remains active for the entire payment schedule. The link automatically updates the next due date and outstanding amount within 1–2 hours of receipt of each successful payment, in accordance with the agreed pricing and payment plan. Journi Trail™ DMC shall not be responsible for sending payment reminders, and it is the sole responsibility of the traveller/agent to track due dates and payment status. The payment link shall automatically expire at 15:00 hours on the due date/cut-off date. An extension up to 23:00 hours may be granted upon request at the discretion of the Company. Payments received after 15:00 hours shall be credited to the customer/partner wallet and must be re-processed through the dashboard for booking confirmation and continuation.

7.34. Payment Receipt & Invoice Clause

Guests/travellers may download their payment receipts by logging into the booking dashboard account and accessing the designated invoice section. Payment receipts shall be available via the standard invoice link format provided for each booking ID, subject to system availability and authentication requirements. The final tax invoice/bill shall be issued only after the complete settlement of the final payment in the Company’s designated bank account. Once generated, the same shall be made available and accessible through the customer/partner dashboard for reference and download.

7.35. Cash Payment Restriction Clause

With effect from 01st April 2019, Journi Trail™ DMC does not accept any cash deposits or cash-based payments under any circumstances. Any cash amount, if deposited or transferred in contravention of this policy, shall be deemed unauthorized and shall not be eligible for refund, reversal, or adjustment and may be treated as forfeited.

7.36. Payment Delay Intimation Clause

In the event of any delay or missed payment, the traveller/agent is required to immediately notify the Company at support@journitrail.com. Timely communication is essential to enable review of the booking status and avoid automatic cancellation or release of services due to non-payment.

7.37. Cancellation Flexibility & Refund Facilitation

Where applicable and subject to supplier confirmation, Journi Trail™ DMC may facilitate 100% refundable cancellations up to 48 hours prior to resort check-in for eligible partnered properties. However, such refund eligibility remains strictly subject to the policies, approval, and final confirmation of the respective resort or service provider. Similarly, unused on-ground services or land-based components of a package may be eligible for refund only if cancellation is requested at least 48 hours prior to the commencement of the respective service, experience, or tour. Requests for modifications, itinerary changes, or cancellation of tours and experiences are generally considered up to T-2 days from the Date of Travel (DOT), subject to service provider approval.

7.38. Insurance-Linked Cancellation Clause

In the event of cancellation of any booking covered under an insurance-backed package, the applicable cancellation policy shall remain in force and binding as per the terms of the booking and the respective insurance provider’s policy conditions. Any claim or reimbursement arising from such cancellation shall be subject to approval, assessment, and processing by the insurance company, and shall be governed strictly by the terms and exclusions of the insurance policy. The Company shall not be liable for any rejection, delay, or partial settlement of insurance claims.

7.39. Amendment, Rescheduling & Re-Issuance Clause

Any amendment, modification, or rescheduling of travel dates, including re-issuance of bookings, shall be strictly subject to the availability of hotel rooms, flight seats, and/or experiences, and shall further be governed by the respective policies of the resort partners and airline/flight partners. In addition to supplier charges, any amendment or rescheduling facilitated by Journi Trail™ DMC shall incur applicable service costs, including but not limited to: Service Charge (INR 5,000/-++), Convenience Fee++, Fare Difference, and applicable Rescheduling/Re-Issuance Charges. These charges shall be calculated on a per person, per change, per night basis, based on the actual ticket value of the product, activity, stay, dining, or experience booked.

7.40. Payment Schedule Compliance Clause

All installments, including the booking amount, advance amount, and final payment, must be paid in full on or before the respective due date or cut-off date for each installment. Failure to adhere to the prescribed payment timelines shall result in automatic cancellation of the booking due to non-payment or delayed payment, without any liability on Journi Trail™ DMC.

7.41. Refund Credit & Consent Clause

Any approved refund for unused services shall be credited to the customer/partner wallet linked to the respective Booking ID and reflected on the customer dashboard. All refunds shall be processed only after receipt of explicit confirmation/consent from the customer via official email communication or through the customer dashboard. In the event such consent is not received within 48 hours from the date of communication of the final refund offer and calculation, the refund amount shall be automatically credited to the customer wallet on the dashboard. A Credit Note (CN++) shall thereafter be issued and communicated via registered email.

7.42. Acceptance of Terms & Effective Date Clause

All Reservation & Booking Terms, Pricing & Payment Terms, Cancellation Policy, Refund & Return Policy, and Terms & Conditions/Terms of Use shall be deemed effective and applicable from the date of booking. The traveller shall be deemed to have fully accepted all terms of service upon receipt of the detailed documentation including but not limited to All Inclusions, Package Exclusions, Honeymoon Inclusions, Important Points, Procedures, Reservation Policy, Cancellation Policy (Regular & Medical), Refund Policy, Pricing & Payment Policy, and Terms & Conditions, as well as any additional policies made available via the official website link www.journitrail.com and subdomain legal.journitrail.com, and/or communicated via email and customer itinerary.

7.43. Obligation to Remind Customer for Payment Due Date

The Traveller/Agent acknowledges and agrees that all payment deadlines, schedules, and timelines once communicated via email or any official written communication shall be deemed final and binding. The Company shall have no obligation or responsibility to provide any further reminders, whether manual or automated, including personal follow-ups, calls, or automated messages. It shall be the sole responsibility of the Traveller/Agent to track, adhere to, and complete all payments within the communicated timelines. Any delay or failure to act within such deadlines shall attract auto-cancellation and zero refund.

7.44. Supremacy Clauses

Notwithstanding anything contained elsewhere in this Policy, including any prior communication, representation, itinerary, quotation, or understanding, the terms and conditions set forth herein shall prevail and have overriding effect in the event of any inconsistency, conflict, or ambiguity. Any service or component explicitly marked as “Non-Refundable” shall override all other provisions and be strictly enforced as non-refundable under all circumstances. Supplier-specific terms and fare rules take precedence where applicable. No verbal communication or informal assurance shall alter this Policy unless expressly confirmed in writing.

7.45. Driver Working Hours & Extra Usage Clause (Destination Services)

All transportation and chauffeur-driven services in Destination are provided strictly on a time-duration basis and shall be governed by the following operational conditions:

• Quarter Day Cab: Valid for up to 1–2 hours
• Half Day Cab: Valid for up to 3–4 hours
• Full Day Cab: Valid for up to 6–8 hours

Any usage exceeding the allocated service duration shall be treated as overtime/extended usage, and shall attract an additional charge of USD 20 per hour, calculated proportionately or per commenced hour. Driver working hours are fixed, and the maximum operational duty timing shall be until 09:00 PM (local Destination time). Any request for transportation services beyond 09:00 PM may be declined, rescheduled, or charged additionally at the sole discretion of the Company or local operator. All tolls, parking, waiting charges, island/remote surcharges, and route deviations are payable by the guest.

8. Our Commitment to You

We are committed to bringing you the best possible tools and services designed to meet your needs and expectations. We promise you that our Journi Trail™ DMC Trade Mark by Private Limited Application Services will be available at least 99.9% of the time, excluding those periods where we conduct regularly scheduled maintenance or where unforeseeable and unavoidable service outages occur due to Internet, router, or Internet Service Provider related downtime outside of our control. While we are not and cannot be responsible for your own connection to the Internet, or the functionality of your own private systems or software existing outside of our Journi Trail™ DMC Trade Mark by Private Limited Network, we guarantee that you will, except for those conditions mentioned above, be able to access the Journi Trail™ DMC Trade Mark by Private Limited Application Services 99.9% of the time.

9. Scheduled Maintenance

We make every effort to perform all service maintenance activities during pre-scheduled maintenance windows. Currently, the maintenance windows are set for Monday to Friday evenings, from 10:00 p.m. to 2:00 a.m. Indian Standard Time. We may not utilize every maintenance window. If system downtime is planned during any maintenance window, we will issue an announcement prior to the date of the planned maintenance activity.

10. User Accounts

Users must register with accurate and complete information and maintain its accuracy. Each account is unique, and Users are responsible for maintaining the confidentiality of login credentials and all activities conducted through their account. Journi Trail™ DMC reserves the right to suspend or terminate accounts in cases of duplication, misrepresentation, or suspected misuse.

11. License & Content License

Unless otherwise stated, Private Limited and/or its licensors own the intellectual property rights for all material on Journi Trail™ DMC. All intellectual property rights are reserved. You may access this from Journi Trail™ DMC for your own personal use subject to restrictions set in these terms and conditions.

You must not:

1. Republish material from Journi Trail™ DMC
2. Sell, rent or sub-license material from Journi Trail™ DMC
3. Reproduce, duplicate or copy material from Journi Trail™ DMC
4. Redistribute content from Journi Trail™ DMC

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Private Limited does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Private Limited, its agents and/or affiliates. Private Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

By submitting content (“User Content”), the User grants Journi Trail™ DMC a perpetual, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, display, and adapt such content for Platform operations and business purposes.

12. User Obligations and Restrictions

Users shall not copy, reproduce, distribute, or commercially exploit any Platform content without prior written consent. Users agree to comply with the Privacy Policy governing the use of personal data. Journi Trail™ DMC shall not be responsible for third-party websites, services, or content accessed through the Platform.

13. User Responsibilities, Warranties & KYC Verification

Users represent and warrant that:

• They are legally competent and authorized to enter into these Terms
• Their business is validly existing and compliant with applicable laws
• All information provided is true, accurate, and updated
• They possess necessary licenses and permissions for their activities
• Their content, products, and services do not infringe third-party rights

Journi Trail™ DMC may request additional documentation to verify authenticity, whenever required as due process for KYC, and failure to comply may result in suspension or termination.

14. Transactions Between Users

Transactions conducted on the Platform are solely between the buyer and seller, governed by independent contractual arrangements. Journi Trail™ DMC acts only as an intermediary and does not guarantee the quality, legality, safety, or performance of any product or service. Users acknowledge and accept all risks associated with such transactions (“Transaction Risk”). In case of disputes, Users agree to resolve matters directly and release Journi Trail™ DMC from any related claims, damages, or liabilities.

15. Fees and Charges

The Seller shall pay applicable platform fees (“Platform Fee”) as determined and communicated by Journi Trail™ DMC from time to time. Such fees shall be exclusive of applicable taxes (including GST). Journi Trail™ DMC may levy additional charges, including but not limited to cancellations, advertisements, or auxiliary services.

Journi Trail™ DMC shall issue invoices for all applicable charges, and the Seller shall remain solely responsible for timely payment. Continued use of the Platform shall constitute acceptance of revised fees. The Seller may authorize third-party collection agents; however, liability for payment remains solely with the Seller.

16. Billing Policies

All billing, invoicing, stage payments, installments, and payment authorizations are strictly governed by our detailed commercial framework. For comprehensive details, refer to the Pricing & Payment Policy - Journi Trail™ DMC.

17. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

18. Prohibited Conduct

Users shall not host, upload, publish, transmit, or share any content that:

• Belongs to another person without authorization
• Is unlawful, harmful, defamatory, obscene, pornographic, invasive of privacy, or otherwise objectionable
• Is misleading, fraudulent, or deceptive
• Promotes illegal activities, gambling, money laundering, or harm to individuals or groups
• Infringes intellectual property, privacy, or proprietary rights
• Contains malware, viruses, or harmful code
• Attempts unauthorized access, hacking, data extraction, scraping, or reverse engineering
• Interferes with Platform functionality or other users’ experience
• Violates any applicable laws, including Indian laws relating to public order, decency, and national security

19. Usage of Cookies

We employ the use of cookies. By accessing Journi Trail™ DMC, you agreed to use cookies in agreement with the Private Limited's Cookie Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

20. Your Privacy

Please review our comprehensive Privacy & Cookie Policy for details on how your personal data, passport information, and reservation inputs are processed and safeguarded.

21. Intellectual Property Rights

All rights, title, and interest in the Platform and its content (“Platform Content”) are owned by or licensed to Journi Trail™ DMC. All intellectual property rights shall remain exclusively with Journi Trail™ DMC or its licensors. The trademarks, logos, and service marks associated with “Journi Trail™ DMC” are protected under applicable laws. Any unauthorized use, reproduction, or modification is strictly prohibited. All rights not expressly granted herein are reserved by Journi Trail™ DMC.

22. Hyperlinking to our Content

The following organizations may link to our Websites without prior written approval:

• Government agencies
• Search engines
• News organizations
• Online directory distributors / Partners / Affiliates may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources
• Dot.com community sites
• Associations or other groups representing charities
• Online directory distributors
• Internet portals
• Accounting, law and consulting firms
• Educational institutions and trade associations

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Private Limited; and (d) the link is in the context of general resource information.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Private Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name
• By use of the uniform resource locator being linked to
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site

No use of Private Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.

23. iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

24. Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Content License

By submitting content (“User Content”), the User grants Journi Trail™ DMC a perpetual, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, display, and adapt such content for Platform operations and business purposes. The User represents that they have all necessary rights to grant such license.

25. Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

26. Limitation of Liability

To the maximum extent permitted under applicable law, all Services provided by Journi Trail™ DMC on or through the Platform are offered on an “as is”, “as available”, and “with all faults” basis. Journi Trail™ DMC expressly disclaims all warranties, whether express or implied, including but not limited to warranties of quality, performance, accuracy, reliability, merchantability, or fitness for a particular purpose.

Journi Trail™ DMC makes no representations or warranties regarding the validity, accuracy, completeness, reliability, or currency of any information available on the Platform.

Journi Trail™ DMC does not warrant that any products or services listed or transacted on the Platform do not infringe third-party rights, and assumes no liability for any such infringement.

Journi Trail™ DMC shall not be responsible for the quality, safety, legality, or availability of any products or services offered by Users or third parties on the Platform.

27. Limited Warranty

If for some reasons the Journi Trail™ DMC Trade Mark by Private Limited Application Services does not meet our stringent standard of availability, you may request a refund in the amount of 5% of your Monthly License Fee. Refunds will be issued in the form of a credit towards your next invoice, unless the affected month was pre-established by you as your final month of service, and you have informed us of that in writing prior to the service outage and in such cases your refund will be issued via check or credit card order (at our sole option) within 60 days of your request and upon our verification of the service outage, including the actual amount of downtime.

28. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury
• limit or exclude our or your liability for fraud or fraudulent misrepresentation
• limit any of our or your liabilities in any way that is not permitted under applicable law
• exclude any of our or your liabilities that may not be excluded under applicable law

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Prakash Verma
Co-Founder
Email: director@journitrail.com

29. Disclaimer by IT Service Provider - Website Creation & Managing Software Technology Partner for Journi Trail™ DMC

Accuracy of Information and Website Changes

The information, software, products, and services available on the Platform may contain inaccuracies or typographical errors. MySite reserves the right to correct any such errors at its sole discretion without prior notice.

MySite shall not be liable for any decisions made by Users based on inaccurate or incomplete information available on the Platform.

MySite may update, modify, or improve the Platform, its content, or Services at any time without prior notice.

No Professional Advice

Any information or content available on the Platform is for general informational purposes only and shall not be construed as professional advice (including but not limited to medical, legal, or financial advice). Users are advised to seek appropriate professional consultation before making decisions based on such information.

Disclaimer of Warranties

All information, software, products, services, and related graphics are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

MySite and its suppliers expressly disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, and timeliness.

MySite does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Limitation of Liability

To the maximum extent permitted by applicable law, MySite, its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of data, profits, or use, arising out of or in connection with:

• Use or inability to use the Platform
• Delay or failure in provision of Services
• Reliance on any information available on the Platform
• Any viruses or harmful components affecting User systems

This limitation applies regardless of the legal basis (contract, tort, negligence, strict liability, or otherwise), even if MySite has been advised of the possibility of such damages. The User’s sole and exclusive remedy in case of dissatisfaction with the Platform or these Terms shall be to discontinue use of the Platform.

User Information and Contact Details

Users must ensure that all information provided at the time of booking or registration is true, accurate, and complete. Users agree to provide valid contact details, including telephone number, email address, and physical address, to enable communication regarding bookings or service updates. MySite reserves the right to cancel any transaction at the User’s risk and cost if incorrect or incomplete information is provided.

Access and Payment Rights

MySite reserves the right to restrict or withdraw access to the Platform or specific Services at its sole discretion. MySite also reserves the right to approve or decline specific payment methods, including the use of particular credit cards, for transactions on the Platform.

30. Force Majeure

Journi Trail™ DMC shall not be liable for any delay, failure, or disruption in the performance of Services caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, internet or system failures, power outages, strikes, civil disturbances, war, governmental actions, or failure of third-party service providers.

31. Breach and Enforcement

Journi Trail™ DMC reserves the right to remove content, suspend or terminate accounts, restrict access, or take corrective action in case of any breach. Accounts may also be suspended or deactivated due to inactivity, operational reasons, or risk considerations.

Journi Trail™ DMC may cooperate with law enforcement authorities and disclose User information where required by law or legal process.

Users agree to indemnify and hold harmless Journi Trail™ DMC, its affiliates, directors, employees, and agents from any claims, losses, damages, or liabilities (including legal costs on a full indemnity basis) arising from their use of the Platform or breach of these Terms.

32. Termination & Additional Terms

We may terminate this Agreement immediately for any reason without notice to you. Your account will be terminated if you violate any of the terms and conditions of this Agreement.

WE PROVIDE YOUR ACCOUNT AND OUR SERVICES ON AN "AS IS" BASIS, SUBJECT TO THE LIMITED WARRANTY PROVIDED HEREIN, OUR SUPPLIERS, PARTNERS AND AFFILIATES, IF ANY, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OR CONDITIONS OF ANY KIND, SAVE FOR OUR LIMITED WARRANTY PROVIDED HEREIN, INCLUDING ALL FURTHER AND ADDITIONAL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You understand and agree that our services may be unavailable for extended periods of time, and we do not warrant or ensure the continuous availability of our services. We may discontinue any or all services provided to you at any time without notice to you. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. We should not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond our control.

IN NO EVENT SHALL OUR SUPPLIERS, PARTNERS, AFFILIATES OR WE BE LIABLE FOR ANY LOST PROFITS OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCOUNT OR THIS AGREEMENT. OUR LIABILITY TO YOU OR ANY THIRD PARTIES IS LIMITED TO THE REMEDIES PROVIDED THROUGH OUR LIMITED WARRANTY. Some states do not allow the foregoing limitations of liability, so they may not apply to you.

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, all unaffected provisions or elements should remain in full force and effect. Any failure on our part to enforce any portion of this Agreement does not serve to waive the enforceability of the remaining portions or other breaches on your part regarding this Agreement.

This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter thereof.

33. Notices

All legal notices to Journi Trail™ DMC must be made in writing and delivered via personal delivery, courier, or registered post to:

Journi Trail™ DMC
Gr.F 119 A, FIEE Complex, Okhla, Block A, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020
Attn: Prakash Verma

Notices shall be deemed effective upon receipt.

Notices to Users shall be deemed valid if delivered via registered communication channels (including email, courier, or platform notification) to the User’s last known contact details, or upon posting on a publicly accessible section of the Platform.

34. General Provisions

These Terms constitute the entire agreement between the User and Journi Trail™ DMC, superseding all prior agreements or understandings.

The relationship between Journi Trail™ DMC and the User is that of independent contractors, and nothing herein shall be deemed to create any partnership, agency, or employment relationship.

If any provision of these Terms is held invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

Failure by Journi Trail™ DMC to enforce any provision shall not constitute a waiver of its rights.

Journi Trail™ DMC may assign its rights and obligations under these Terms to any entity, including affiliates. Users may not assign their rights or obligations without prior written consent.

These Terms shall be governed by the laws of India, and the courts of New Delhi shall have exclusive jurisdiction.

35. FAQ's & concerns

If you have any questions or concerns, or if you wish to update, delete, or change any personal information we hold, please contact us at info@journitrail.com.

36. Contact

Should you have any inquiries or doubts regarding our Terms and Conditions or applied procedures feel free to contact us via the following e-mail: info@journitrail.com.