Pricing & Payment Policy

1. Introduction & Applicability

This policy is applicable to all quotations, proposals, bookings, and travel-related services including but not limited to hotel and resort bookings, flights, transfers, excursions, tours, and any ancillary services arranged or facilitated by the Company. It shall apply uniformly to all customers, travel agents, sub-agents, corporate clients, and intermediaries engaging with the Company, irrespective of booking channel, mode of communication, or point of sale.

All pricing provided by the Company is based on prevailing supplier rates, availability, taxes, exchange rates, and operational costs at the time of quotation and is subject to change without prior notice unless expressly confirmed in writing within the defined validity period. The policy ensures transparency while allowing necessary flexibility in response to dynamic supplier-driven pricing conditions.

This policy becomes applicable from the moment a quotation is issued or a booking request is initiated and shall remain in force until full and final settlement of all dues related to the respective transaction. In case of any inconsistency between this policy and supplier-specific terms, the stricter financial obligation or the interpretation most favorable to the Company’s financial protection shall prevail to the extent permitted by applicable law.

By proceeding with any booking, quotation acceptance, or payment, the customer/agent acknowledges, understands, and agrees that this Pricing & Payment Policy forms an integral and binding part of the contractual arrangement governing all financial dealings with the Company.

2. Definitions

For the purposes of this Policy, the following definitions shall apply:

• “Company” refers to the entity operating under Journi Trail™ DMC, including its affiliates, subsidiaries, partners, employees, authorized representatives, and agents engaged in facilitating travel-related services and bookings.
• “Customer/Agent” refers to any individual, travel agent, sub-agent, corporate client, group, or intermediary who directly or indirectly engages with the Company for the purpose of booking, purchasing, or facilitating travel and related services.
• “Services” means all travel-related offerings facilitated by the Company, including but not limited to hotel and resort bookings, flight arrangements, transfers, tours, excursions, packages, ancillary services, and any related operational or logistical support.
• “Personal Data” refers to any information relating to an identified or identifiable individual, including but not limited to name, contact details, passport information, travel details, payment information, identification documents, and any other data provided for booking or service facilitation purposes.
• “Booking” means any confirmed, provisional, or requested reservation for travel-related services made through or facilitated by the Company, whether accepted directly or pending supplier confirmation.
• “Supplier/Service Provider” refers to any third-party entity including resorts, hotels, airlines, transport operators, destination management companies, activity providers, or any other external service partner engaged in delivering services booked through the Company.
• “Processing” means any operation performed on Personal Data, including collection, storage, usage, sharing, transmission, modification, or deletion, whether automated or manual.
• “Third Parties” refers to any external entities not directly owned or controlled by the Company, including suppliers, payment gateways, insurance providers, and operational partners involved in fulfilling bookings or services.
• “Consent” means the explicit or implied permission provided by the Customer/Agent for the Company to collect, use, share, and process Personal Data as required for service execution, legal compliance, or operational requirements.
• “Refund” means any amount returned to the Customer/Agent, subject to supplier recovery, cancellation terms, deductions, and applicable operational charges as governed under the Company’s refund and settlement policies.
• “Website/Platform” refers to any digital interface, communication channel, or booking platform operated or used by the Company for the purpose of providing services, quotations, or customer interaction.
• Customer ID: Unique identifier generated automatically upon query confirmation.
• Booking ID: Unique reference linked to Customer ID upon registration and confirmation.
• B.AMT: Booking Amount (initial confirmation payment).
• B.ADV: Booking Advance Payment.
• F.PAY / B.FIN: Final Payment for booking closure.
• TSC: Travel Service/Convenience Charges.
• TAC: Travel Agent Commission.
• AOS: Additional On-ground Services.
• DOB: Date of Booking.
• DOT: Date of Travel.
• T-X: Final payment cut-off timeline before DOT.

3. Nature of Pricing (Non-Binding Display)

All prices displayed on the Platform for hotels, flights, transfers, ferries, experiences, activities, and packages are purely indicative and non-binding.

All prices displayed or quoted are indicative, dynamic, and subject to change until booking confirmation and receipt of applicable payments.

Pricing is not a binding contractual obligation until fully confirmed under Booking ID with validated supplier availability.

No price shall be deemed final, guaranteed, or enforceable unless and until:

• Full or required payment is received, and
• A valid final confirmation voucher/ticket (FCV) is issued on T-1.

The Platform does not guarantee price accuracy at any stage prior to confirmation.

4. Dynamic & Volatile Pricing

Prices are determined by real-time supplier feeds, inventory systems, demand fluctuations, and external market conditions.

Prices may change:

• Without notice
• Multiple times within minutes
• Between search, selection, and payment stages

The User expressly agrees that price volatility is inherent to travel services and waives any claim arising from such fluctuations.

All pricing offered, quoted, displayed, or confirmed by the Company under Journi Trail™ DMC is strictly dynamic, fluctuating, and non-fixed in nature, and shall remain subject to continuous variation without prior notice.

The Customer/Agent expressly acknowledges and agrees that pricing may increase or decrease at any stage of the booking lifecycle, including but not limited to:

• During initial quotation or proposal stage
• During booking confirmation or inventory blocking
• During partial or full payment processing
• While awaiting Customer/Traveller confirmation or response
• During bank verification or clearance cycles
• During payment gateway authorization or settlement delays
• During internal accounts reconciliation or system updates
• During supplier confirmation or revalidation of rates

Such fluctuations are inherent to travel-based services and arise due to real-time changes in supplier tariffs, currency fluctuations, inventory availability, tax revisions, operational adjustments, and third-party system dependencies.

Price Increase Clause

Any upward revision in pricing occurring at any stage prior to full settlement and final confirmation shall be automatically binding on the Customer/Agent, and the differential amount shall be payable in full without dispute, deduction, or set-off. The Company shall not be obligated to absorb or subsidize any such increase under any circumstances.

Price Decrease Clause

Any downward revision, discount, or reduction in pricing arising after quotation, confirmation initiation, or payment processing shall be strictly non-refundable, non-adjustable, and non-rebatable. The Customer/Agent shall not be entitled to claim, demand, or adjust any benefit arising from such reduction against previously paid or outstanding amounts.

Final Position

The Customer/Agent acknowledges that pricing is not fixed until complete financial settlement and supplier confirmation is concluded, and irrevocably waives any right to dispute or challenge price variations arising from the dynamic nature of the booking process.

The Company shall bear no liability whatsoever for pricing volatility, timing differences, system delays, or external confirmation dependencies affecting the final payable amount.

5. Third-Party Supplier Dependency

All services are fulfilled by independent third-party suppliers. The Platform:

• Does not control pricing, availability, or revisions
• Does not guarantee inventory or fare locking
• Shall not be liable for any increase, withdrawal, or modification of prices by suppliers

Any dispute regarding pricing shall be solely between the User and the supplier.

All services, arrangements, bookings, and travel-related components facilitated by the Company under Journi Trail™ DMC are entirely dependent upon third-party suppliers including, but not limited to, hotels, resorts, airlines, ferry operators, transport providers, destination management companies (DMCs), activity providers, visa processors, and other ancillary service providers (“Suppliers”).

The Customer/Agent expressly acknowledges that the Company acts strictly as an intermediary facilitator and booking coordinator, and does not own, control, operate, or manage any Supplier infrastructure, inventory, pricing systems, or service execution mechanisms.

All confirmations, allocations, availability status, operational execution, pricing validity, cancellations, modifications, delays, or refusals are solely governed by the respective Supplier’s internal policies, operational capacity, and real-time decision-making authority.

The Company shall not be held responsible or liable for any of the following arising from Supplier actions or omissions:

• Non-availability or overbooking of services
• Sudden price changes or fare revisions
• Service delays, disruptions, or cancellations
• Denial of service or operational refusal
• Quality variations or service deficiencies
• Policy changes imposed by Suppliers without prior notice
• Insolvency, shutdown, or force majeure events affecting Suppliers

The Customer/Agent further agrees that all bookings are subject to Supplier acceptance and final confirmation, and until such confirmation is received, no service shall be deemed guaranteed or irrevocably secured.

In the event a Supplier fails to honor, modifies, or cancels any confirmed or pending booking, the Company shall only act as a communication facilitator for resolution or refund processing, strictly subject to recovery from the Supplier. The Company shall bear no financial, legal, or compensatory liability for such failures.

By proceeding with any booking, the Customer/Agent irrevocably accepts that all services are Supplier-dependent and assumes all associated risks arising from third-party involvement.

6. Absolute Right to Modify Pricing

The Platform reserves the unrestricted and unilateral right to:

• Modify pricing structures
• Introduce or revise fees
• Change currency conversion mechanisms

Such changes shall be effective immediately without prior notice, and continued use of the Platform constitutes binding acceptance.

The Company under Journi Trail™ DMC reserves the absolute, unilateral, and unrestricted right to amend, revise, update, increase, or modify any pricing, quotation, fare component, surcharge, or package cost at any stage of the booking lifecycle without any obligation of prior notice, prior intimation, or post-notification to the Customer/Agent.

The Customer/Agent expressly acknowledges and agrees that pricing is dynamic in nature and may be altered at the sole discretion of the Company due to, but not limited to, changes in supplier tariffs, inventory fluctuations, currency exchange variations, tax or levy revisions, operational adjustments, system updates, or commercial re-evaluation.

Such modifications may occur at any point including but not limited to:

• Pre-booking quotation stage
• Booking confirmation stage
• Payment processing stage
• Pending payment or delayed payment stage
• Supplier confirmation stage
• Bank clearance or settlement stage
• Payment gateway authorization or reconciliation stage
• Internal accounting validation stage

Any revised pricing determined by the Company shall be deemed final, binding, and automatically applicable to the relevant Booking ID without requirement of consent, acceptance, or acknowledgment from the Customer/Agent.

The Customer/Agent further agrees that:

• No prior notice of price change is mandatory or required
• The Company is under no obligation to justify or explain any modification
• Failure to accept revised pricing shall be treated as voluntary cancellation initiated by the Customer/Agent
• Any price increase shall be fully payable by the Customer/Agent
• Any price reduction, discount, or downward revision shall not entitle the Customer/Agent to refund, adjustment, credit, or set-off against previously paid amounts

The Customer/Agent irrevocably waives any right to dispute, challenge, or contest any pricing modification exercised under this clause. All such modifications shall be deemed an essential part of the commercial agreement and shall override any prior quotation, communication, or representation, whether written or verbal.

7. Mispricing, Technical Errors & System Failures

In the event of typographical errors, system or API failures, incorrect supplier feeds, or pricing anomalies (including abnormally low/high fares), the Platform reserves the absolute and unilateral right to:

• Cancel the booking
• Revise the price
• Refuse service

This applies even after confirmation and payment. The User’s sole remedy shall be a refund of the amount paid, without interest, compensation, or damages.

The Customer/Agent acknowledges and agrees that all pricing, quotations, availability displays, booking confirmations, payment links, and system-generated outputs under Journi Trail™ DMC are dependent on automated systems, supplier integrations, third-party APIs, and real-time data feeds, which may be subject to technical, operational, or human error.

In the event of any mispricing, incorrect quotation, system glitch, software malfunction, integration error, manual input error, duplication error, currency miscalculation, or any other technical or operational failure (“Error Event”), the Company reserves the absolute right, at its sole discretion, to:

• Cancel the booking in full or in part without liability
• Requote and revise pricing to the correct applicable rate
• Modify or reissue the Booking ID with updated terms
• Suspend confirmation until system rectification is completed
• Recover any losses arising due to erroneous pricing or execution

The Customer/Agent expressly agrees that any booking confirmed, processed, or partially paid under an Error Event shall not constitute a binding or enforceable contract at the incorrect rate, and the Company shall not be obligated to honor such erroneous pricing under any circumstances.

Where payment has already been received against an erroneous booking, the Company reserves the right to:

• Refund the amount after necessary deductions (if applicable), or
• Adjust the amount against revised booking value, or
• Hold the booking pending correction and supplier reconfirmation

The Company shall not be liable for any loss, inconvenience, denial of service, alternate arrangement costs, or consequential damages arising from correction, cancellation, or rectification of such errors.

The Customer/Agent irrevocably waives any right to enforce or claim entitlement to incorrect pricing arising from technical failures or system-generated anomalies, and acknowledges that all such corrections are essential for operational integrity, supplier compliance, and financial accuracy of the Company’s booking ecosystem.

8. Taxes, Surcharges & Hidden Variables

All prices are subject to additional charges, including but not limited to:

• GST, TCS, or international taxes
• Supplier surcharges (fuel, peak season, demand surge)
• Payment gateway and transaction fees
• Currency conversion charges

Such charges may be applied at booking stage or post-booking (if imposed by suppliers or authorities) and shall be fully payable by the User without objection.

All pricing, quotations, and package costs provided by the Company under Journi Trail™ DMC are exclusive of applicable governmental, regulatory, supplier-imposed, or operational taxes, levies, surcharges, and ancillary charges unless expressly stated otherwise in writing at the time of final confirmation.

The Customer/Agent expressly acknowledges and agrees that additional charges may arise at any stage due to factors beyond the Company’s control, including but not limited to:

• Government taxes, GST, VAT, tourism levies, and environmental/green taxes
• Resort taxes, city taxes, service fees, and occupancy charges
• Airline or transport surcharges including fuel surcharge, terminal fees, or baggage fees
• Supplier-imposed fees or mandatory add-ons introduced post-quotation
• Port, ferry, immigration, or local authority charges
• Operational or handling fees imposed by third-party service providers
• Any retrospective or newly introduced statutory or regulatory charges

Such charges, whether known at the time of quotation or imposed subsequently, shall be deemed payable in full by the Customer/Agent without dispute, deduction, or offset, and shall be added to the final payable amount under the respective Booking ID.

The Company shall not be responsible for identifying, absorbing, or forecasting any such taxes or surcharges that are:

• Introduced after issuance of quotation
• Revised by authorities or suppliers without notice
• Regionally applicable or dynamically imposed
• Dependent on passenger nationality, routing, or stay duration

The Customer/Agent further agrees that any so-called “hidden” or “unforeseen” charges arising from third-party suppliers or regulatory bodies shall not constitute a breach of contract, pricing misrepresentation, or liability on the part of the Company. All such variables are inherent to international travel operations, and the final payable amount shall always reflect the cumulative impact of all applicable taxes, surcharges, and statutory obligations at the time of service execution and supplier settlement.

9. Currency Conversion & Forex Risk (USD-Based Pricing)

Services priced in foreign currencies (including USD) are converted into INR at the prevailing Rate of Exchange (ROE) at the time of payment, processing, or settlement.

Exchange rates may vary due to market fluctuations, payment gateway rates, banking channels, and forex markups. The User agrees that all forex risks are fully borne by the User, the final charged amount may differ from displayed estimates, and no dispute or claim shall arise due to currency fluctuations.

All pricing under Journi Trail™ DMC for international services is primarily denominated and structured in United States Dollars (USD) or other supplier-specified foreign currencies, and may be converted into INR or any other local currency solely for payment convenience purposes.

The Customer/Agent expressly acknowledges that all transactions involving cross-border payments are subject to currency conversion risk, foreign exchange volatility, and bank-determined exchange rates, which may fluctuate at any time without prior notice. Accordingly, the Customer/Agent agrees that:

1. Exchange Rate Fluctuation Risk: Any variation in exchange rates occurring between quotation issuance, booking confirmation, payment initiation, payment processing, bank settlement, and supplier remittance shall be entirely borne by the Customer/Agent. The Company shall not be liable for any gain or loss arising due to such fluctuations.
2. Conversion Rate Applicability: The applicable exchange rate shall be determined by the payment gateway conversion rate, issuing bank rate, card network rate (Visa/Mastercard/Amex), and/or internal settlement conversion logic. Such rate may differ from market or reference exchange rates and shall be final and binding.
3. No Liability for Forex Loss or Gain: The Company shall not be responsible for any additional cost incurred due to currency depreciation or appreciation, perceived loss due to conversion differences, or any discrepancy between quoted USD pricing and INR debit amount. Similarly, any currency gain arising in favor of the Customer/Agent shall not be adjusted, refunded, or credited.
4. Payment Settlement Currency Dependency: Final settlement to suppliers is conducted in USD or supplier-defined currencies. Any intermediary conversion losses, spreads, or charges applied by banks, gateways, or processors are strictly non-recoverable from the Company.
5. Binding Nature of Converted Amount: Once a payment is initiated and processed, the converted INR (or local currency) amount debited shall be deemed final, irrespective of subsequent exchange rate changes or differences observed at a later stage.
6. Irrevocable Acceptance: By proceeding with any booking or payment, the Customer/Agent irrevocably accepts full exposure to currency and forex fluctuations and waives any right to dispute, claim adjustment, or seek compensation arising from such variations.

10. Pricing & Quotations

All pricing, quotations, estimates, or rate indications issued by the Company under Journi Trail™ DMC are strictly indicative, system-generated, and subject to real-time revision based on supplier availability, operational conditions, currency fluctuations, and dynamic market factors.

The Customer/Agent expressly acknowledges that any quotation provided does not constitute a binding offer and shall not be treated as a fixed or guaranteed price unless and until a Booking ID is generated, payment terms are initiated, and final confirmation is received from all relevant third-party suppliers.

All quotations are:

• Valid only for the limited time period specified in the quotation or system interface
• Subject to change without prior notice until full or partial payment is received and supplier inventory is confirmed
• Dependent on real-time availability of hotels, resorts, airlines, transfers, and ancillary services
• Based on prevailing taxes, surcharges, exchange rates, and operational costs at the time of issuance

The Company reserves the absolute right to revise, withdraw, or amend any quotation at any stage prior to final confirmation, including during booking processing, payment initiation, supplier verification, or system reconciliation.

The Customer/Agent further agrees that:

• Quoted prices are not guaranteed until full booking confirmation is completed
• Any delay in acceptance, payment, or confirmation may result in price revision
• No claim shall arise against the Company for any variation between quoted and final payable amounts
• All quotations are subject to correction in case of technical, typographical, or system errors

Any revised pricing communicated through official channels, payment links, or Booking ID updates shall supersede all prior quotations and shall be deemed final and binding for the purposes of transaction completion.

By proceeding with any booking request or quotation acceptance, the Customer/Agent irrevocably acknowledges the dynamic nature of pricing and agrees to be bound by the final confirmed rate determined by the Company and its suppliers.

11. Booking Confirmation

A booking under Journi Trail™ DMC shall be deemed provisionally initiated only upon issuance of a quotation or generation of a Customer ID, and shall not be considered confirmed, guaranteed, or contractually binding until all mandatory confirmation conditions are fully satisfied.

A booking shall be treated as confirmed (“Confirmed Booking”) only upon the cumulative fulfilment of the following conditions:

• Generation of a valid Booking ID in the Company’s system
• Receipt and successful realization of the applicable B.AMT (Booking Amount)
• Availability confirmation from the relevant third-party Supplier(s) including hotels, resorts, airlines, transport providers, or service operators
• Internal validation and activation of the booking within the Company’s reservation system

The Customer/Agent expressly acknowledges that no service is confirmed until Supplier acceptance is received, and the Company merely facilitates the reservation process as an intermediary. Until a booking is confirmed, inventory (rooms, seats, services, transfers) remains subject to availability and may be released or reallocated at any time, no contractual obligation exists to honor requested services, and pricing remains subject to revision.

The Company reserves the absolute right to reject, cancel, or hold any booking request prior to confirmation; modify booking details based on Supplier constraints; or reissue Booking IDs with updated terms where required. A Confirmed Booking represents a conditional arrangement subject to continued Supplier compliance and timely payment of subsequent instalments (B.ADV and F.PAY).

12. Payment Structure (3-Stage Framework)

All bookings facilitated under Journi Trail™ DMC shall be subject to a mandatory, system-driven, and stage-based payment structure designed to secure supplier inventory, manage operational risk, and ensure confirmed execution of services. Total package cost follows a structured installment cycle linked to booking progression:

• (a) B.AMT – Booking Amount (Initial Confirmation Stage): Represents 15% to 25% of total package value OR a minimum fixed INR 5,000 per adult/child, whichever is higher. Collected at booking initiation and Customer/Booking ID creation; strictly non-refundable as it is used for initial inventory blocking and processing.
• (b) B.ADV – Booking Advance (Supplier Blocking Stage): Typically constitutes approximately 40% to 60% of total package value. Payable post availability confirmation from Suppliers and processed under a DOB+2 operational cycle for supplier remittances.
• (c) F.PAY / B.FIN – Final Payment (Closure Stage): Represents the remaining balance of the booking value. Mandatory clearance by T-X days prior to Date of Travel (DOT) for final voucher issuance, service activation, and travel execution.

Additional charges (visa fees, tourist green taxes, add-on services, upgrades) arising during the cycle are payable immediately upon demand and integrated into the active Booking ID. Failure to complete any stage triggers automatic suspension or cancellation and inventory release to Suppliers.

13. Payment Methods & Authorization

All payments under Journi Trail™ DMC are accepted strictly through authorized, verified, and system-controlled payment channels. Payments are accepted exclusively via official email-linked payment links issued from pay@journitrail.com and accounts@journitrail.com, or directly through authenticated booking dashboards. Any payment through unofficial channels is deemed invalid.

Company employees, sales representatives, and intermediaries are strictly prohibited from collecting payments directly via cash, personal bank transfers, personal UPI IDs, or external wallets. Any payment made in deviation of this clause is entirely at the payer's risk. Third-party gateway offers and EMI terms are governed solely by payment providers without Company liability.

14. Automated Payment System

Journi Trail™ DMC operates an automated, system-driven payment infrastructure:

• System Architecture: Each booking has a unique Booking ID mapped to a single consolidated, dynamic payment link governing B.AMT, B.ADV, F.PAY, and add-ons.
• Single Dynamic Link: Only one link is generated per booking and dynamically reflects current outstanding amounts, due dates, and payment status throughout the lifecycle.
• Automated Updates: Outstanding balances update within 1–2 hours after each successful transaction.
• No Manual Overrides: Due schedules are system-controlled; personnel are unauthorized to verbally or manually modify installment logic.
• Monitoring Responsibility: The Customer/Agent is solely responsible for monitoring the link and remitting dues before expiry.

15. Payment Schedule & Due Dates Clause

Payments are governed by a system-defined, time-bound schedule communicated via email, payment link, and dashboard. Due dates are non-negotiable and include cut-off hours. Payments received past cut-off times may not guarantee booking continuation and may result in inventory release, repricing, or cancellation. The Company bears no responsibility for external banking or gateway delays.

16. Automated Payment Reminder Clause

Payment reminders and alerts sent via email or dashboard are provided strictly as a courtesy facilitation tool. Payment obligations are independent of reminders. The Company has no obligation to ensure message receipt, and non-delivery or spam classification does not excuse payment default or prevent automated booking actions.

17. Payment & Confirmation Risk

Payment does not guarantee confirmation unless explicitly stated, and bookings may remain pending supplier inventory validation. In case of supplier refusal or overbooking, the Company may offer alternatives or process a refund strictly subject to supplier recoveries. The Customer/Agent assumes all financial exposure arising from fare escalations or rebooking at higher rates due to payment delays.

18. Pricing Variations & Fare Differences Clause

Pricing remains dynamic until full booking confirmation and final settlement. Any increase in fare arising from supplier tariff changes, airline bucket jumps, or currency movements prior to final confirmation is fully payable by the Customer/Agent. Downward revisions, promo discounts, or reductions post-booking are strictly non-refundable and non-creditable.

19. Add-On Supplement Payment Clause

All Add-On Services, Supplementary Inclusions, Upgrades, and Ancillary Requests (“Add-Ons” or “AOS”)—including room/villa upgrades, meal plan enhancements, seaplane/speedboat transfers, and excursions—are independent, separately chargeable components. Add-Ons are confirmed only upon receipt of 100% payment and are strictly non-refundable once processed.

20. Currency Conversion & Banking Charges Clause

Cross-border bookings denominated in foreign currencies are converted to INR at live rates set by gateways or issuing banks. Differences from market rates, gateway convenience charges, card fees, remittance charges, and international transaction levies are independent of package costs, non-refundable, and fully borne by the Customer/Agent. The Company accounts only for net settled funds.

21. Invoices, Receipts & Documentation Clause

All receipts, invoices, and vouchers are system-generated and linked to the unique Booking ID. Receipts are downloadable from the dashboard post-payment. Final tax invoices are issued only after complete financial settlement of all stages (B.AMT, B.ADV, F.PAY, and add-ons).

Standard Invoice Link: https://reservations.journitrail.com/manage-booking/<BOOKINGID>/DOC89-TRC/DOC89-TRC-A.pdf

22. Non-Payment & Cancellation Consequences Clause

Timely payment is a condition precedent for booking continuity. Non-payment beyond system due dates triggers automatic booking suspension and cancellation. Associated inventory (hotel rooms, airline seats, transfers) is released back to suppliers immediately. Prior payments (including B.AMT) may be forfeited towards cancellation penalties and administrative costs. Reinstatement is treated as a new booking at prevailing market rates.

23. Refund Pricing Adjustments

Refunds are processed strictly based on actual funds recovered from third-party suppliers, subject to mandatory deductions including supplier cancellation penalties, non-refundable booking components (B.AMT), processing fees, gateway charges, and forex conversion losses. The refunded amount may be lower than original payments or nil, and the Company bears no liability for such differences.

24. No Reliance & Waiver of Claims

All preliminary pricing, draft itineraries, verbal representations, and chat communications are strictly informational. The Customer/Agent confirms independent risk assessment and unconditionally waives and discharges the Company from claims or damages arising from pricing variations, booking non-confirmation, supplier refusal, cancellation, or processing delays.

25. Limitation of Liability (Pricing Specific)

To the maximum extent permitted under applicable law (including principles under the Bharatiya Nyaya Sanhita and Indian Contract Act), the Company’s maximum aggregate liability for any pricing claim is strictly capped at the net amount received and retained by the Company against the specific Booking ID (after deducting supplier disbursements, taxes, and third-party fees). The Company is not liable for indirect or consequential damages.

26. Policy Acceptance & Binding Nature Clause

Accessing the platform, requesting quotations, creating a Booking ID, or remitting any payment constitutes deemed, unconditional, and irrevocable acceptance of all Company policies. No physical or digital signature is required for legal enforceability. Published policies prevail over all informal communications and apply throughout the transaction lifecycle.

27. Pointwise Brief on Pricing & Payment Policy

• Query confirmation generates a Customer ID; registration on OTA platform creates a synchronized Booking ID linked to automated payment schedules.
• 3-Stage Payment Split: B.AMT (15%–25% or flat INR 5,000 per Adult/Child), B.ADV (approx. half payment on DOB+2 for supplier blocking), and F.PAY (final payment on T-X days before travel). Intermediary dues cover visas, tourist fees, and add-on services (AOS).
• Payment links are shared exclusively from official email addresses: pay@journitrail.com and accounts@journitrail.com. Sales personnel are strictly prohibited from taking direct payments.
• Checkout promotions are managed by third-party payment gateways without Company control.
• Payments settle to Company banking accounts within T+2 or T+3 business days. Wallet payments credit instantly to client portal wallets and must be applied to bookings manually on the dashboard.
• Receipts are downloadable from dashboard; tax invoices are issued post final bank settlement.
• Missed payments on cut-off dates lead to automatic release/cancellation under “Non-Payment” default.
• One standard dynamic link serves all installments, updating remaining dues within 1–2 hours of payment.
• Payment links expire at 15:00 Hrs on due dates (extension to 23:00 Hrs available upon written request).
• Total booking amount consists of: B.AMT + B.ADV + B.FIN + Resort Fare + Supplements + TAC + TSC (Travel Service Fee: INR 2,500++ per pax) + TCS (if applicable) + Green/City Tax + GST (@18% on TSC) + Remittance Fee (INR 2,500 per transaction) + Transaction Charges (2.8%–3.4%).
• Cash deposits are strictly prohibited effective 01 April 2019; cash deposits will be non-refundable and forfeited.
• For missed payments, inform immediately at support@journitrail.com.

28. Contact & Accounts Desk

Should you have any inquiries or doubts regarding our Pricing & Payment Policy or applied procedures, contact us via official communication desks:

Accounts Desk: accounts@journitrail.com

Operational Support: support@journitrail.com