Privacy & Cookie Policy

1. Introduction

Journi Trail™ DMC™ Privacy Policy contains information about collecting user's personal data, products and services offered or performed by Journi Trail™ DMC™ and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the user to be familiar with the manner in which rendered accessible information via https://journitrail.com/ website, its sub-domains and any application is processed.

Due to the implementation of comprehensive security regulations, personal data provided by our website and application is of highest security standards. The acceptance of terms and conditions for the use of any Journi Trail™ DMC™ services or deciding on using or purchasing any product offered by Journi Trail™ DMC™ means accepting Journi Trail™ DMC™ Privacy Policy.

For the purpose of this policy, unless otherwise specified, Journi Trail™ DMC™ will also include Journi Trail™ DMC™ website and all other proprietary associated websites/applications and include any 3rd party social media channels (like Facebook, WhatsApp, Instagram) which may be used by Journi Trail™ DMC™ from time to time to facilitate conversation or transactions between users.

2. Scope

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Journi Trail™ DMC™ and its subsidiaries and affiliates. This Privacy Policy is effective to all information collected by Journi Trail™ DMC™ from which an individual can be identified (personal information/personal data).

3. Definitions

For purposes of this Policy the following definitions shall apply:

• ‘Personal information (personal data)’ means any information or set of information that identifies or could be used by or on behalf of Journi Trail™ DMC™ to identify an individual, in particular name, surname, company business name, address, website address, e-mail address and credit/payment card information.
• ‘User’ or ‘Users’ means any customer of Journi Trail™ DMC™, who uses our software.
• ‘Agent’ means any third party that collects, process and/or uses personal information under the instruction of Journi Trail™ DMC™.
• ‘Journi Trail™ DMC™’ means Journi Trail™ DMC™, its successors, subsidiaries, divisions and groups in any state of India, or country in the world.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by Journi Trail™ DMC™ through any of Journi Trail™ DMC™'s customer interface channels including its customer website, partner website, mobile sites, mobile apps & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

4. Notice & Legal Disclosures

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Please be aware we may disclose personal data to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.

5. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

6. Collection of Information & Data

User(s) privacy is important to Journi Trail™ DMC™ and Journi Trail™ DMC™ have taken steps to ensure that Journi Trail™ DMC™ does not collect more information from User than is necessary for Journi Trail™ DMC™ to provide User(s) with Journi Trail™ DMC™’s services and to protect User(s) account:

• Registration Information: User name, address, phone number, fax number, email address, gender, date and/or year of birth and user preferences may be collected at the time of User registration on the Platform.
• Location Data: Journi Trail™ DMC™ may collect and use User location data as part of its travel and transfer services.
• Account Information: Bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates, and tracking information from cheques or money orders may be collected to facilitate the sale, purchase, and settlement of products or services.
• Activities Information: Types and specifications of goods, pricing and delivery information, dispute records, and communications in forums provided by us or affiliated entities.
• Browsing Information: IP addresses, browser software, operating system, software/hardware attributes, pages viewed, number of sessions, unique visitors, and user behavioural patterns.

Registration Information, Account Information, Activities Information, and Browsing Information are collectively referred to as Personal Data. Mandatory categories are designated at the point of collection; failure to provide mandatory details may prevent completion of registration or service delivery.

7. What Information Do We Collect

Provided Data

Personal data and other user information collected by Journi Trail™ DMC™ is used to complete user registration and ensure access to Journi Trail™ DMC™’s services and products. While registering on https://journitrail.com/ we request details such as name, surname, company business name, address, website address, e-mail address, and payment card information (in cases where services continue post trial periods). Automatically acquired technical data includes IP addresses, domain names, browser types, and operating systems. Data shared during support correspondence is used strictly to reply to inquiries or optimize application versions for specific hardware.

Geo-Location Data

Journi Trail™ DMC™ may collect and process IP-derived geo-location data across mobile devices and computers utilized to access the software.

Communications from the Site

Users may elect to receive daily summary emails, outage notices, service updates, blog digests, and transactional or promotional SMS alerts. Preferences and push notifications can be toggled or unsubscribed at any time within user account settings or device settings.

Third Party Personal Data

Users may provide third-party data (operator names, emails, contact numbers) to enable multi-operator management within an account. We may also receive profile data when users authenticate via social networks (e.g., Facebook login) or click promotional partner links. Promotional partner data sharing is governed by mutual agreements and external privacy notices.

8. Log Files

Journi Trail™ DMC™ follows a standard procedure of using log files. These files log visitors when they visit websites as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable and serve strictly for analyzing trends, administering the site, tracking movements, and gathering demographic information.

9. Use of Personal Data

If you provide any Personal Data to Journi Trail™ DMC™, you authorize Journi Trail™ DMC™ to collect, retain and use that Personal Data for the following purposes:

• Verification of User’s identity;
• Processing registration, generating login IDs, and managing user accounts;
• Providing customer service and responding to queries, claims, feedback, or disputes;
• Facilitating communications between Users and processing Platform transactions;
• Powering the Journi Trail™ DMC™ Safety Centre to assist during emergencies, coordinate airport pick-ups/drops, and assign transport drivers;
• Conducting statistical research and analysis to improve Platform layout and product offerings;
• Dispatching notices, surveys, product alerts, and marketing communications relating to offerings by Journi Trail™ DMC™ and affiliated companies;
• Publishing user-volunteered contributions on community sections; and
• Making statutory disclosures required by applicable laws, regulations, or investigative directives.

10. Commercial Transactions

Journi Trail™ DMC™ reserves the right to use its Privacy Policy, user’s account, and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of a merger, acquisition, or transformation of Journi Trail™ DMC™.

11. Surveys

From time to time we may provide you the opportunity to participate in voluntary surveys within our application or via e-mail. If you participate, we may require your name and e-mail address. Participation is completely voluntary and you have full discretion whether or not to disclose this information.

12. Add-ons

We allow you the option to integrate your live chat with third-party add-ons. Please be aware that Journi Trail™ DMC™ is not responsible for any information that may be collected through these third-party add-ons.

13. Disclosure of Personal Data

User agrees that Journi Trail™ DMC™ may disclose and transfer User’s Personal Data to third-party service providers (including database management, delivery services, payment gateways, authentication/verification, and logistics providers) under strict duties of confidentiality.

Data may also be shared with affiliated companies, designated professional advisers, law enforcement agencies, insurers, and regulatory bodies where legally mandated. Any voluntary information posted publicly by users becomes public domain and relinquishes proprietary confidentiality rights. Third-party websites linked through our platform operate under their own independent privacy notices.

14. Data Disclosure Exceptions

Personal data is shared only under strict exceptions:

• To parent, subsidiary, affiliated, or successor entities;
• To agents providing hosting, transaction processing, notifications, and customer support;
• Credit card data is transferred solely to licensed non-cash financial transaction institutions;
• To successor entities resulting from mergers, sales of assets, or corporate restructuring; and
• To comply with subpoenas, court orders, fraud investigations, or to protect the safety and legal rights of Journi Trail™ DMC™ and third parties.

Journi Trail™ DMC™ shall transfer no personal data to third parties for third-party marketing purposes. Direct marketing emails may be unsubscribed at any time.

15. Accountability for Onward Transfer

We will not transfer personal data originating in the EU and Switzerland to third parties unless we ensure such third parties are obliged to provide at least the same level of privacy protection to your personal data as required by the Principles of the EU-U.S. Data Privacy frameworks.

16. Right to Update Personal Data

Under applicable data protection laws, users have the right to access personal information held by Journi Trail™ DMC™ and to request updating, rectifying, or correcting such information.

17. Access & Data Subject Rights

If you wish to access, amend, confirm, correct, or delete personal data relating to you, or request removal from testimonials or public forums, notify us at: info@journitrail.com. Access requests are responded to within 30 days. If certain records cannot be deleted due to legal obligations, explanations will be communicated promptly.

18. Recourse, Enforcement and Liability

If you believe we are not in compliance with our Privacy Policy, or wish to raise a grievance concerning personal data, contact us directly. We will investigate your complaint, take appropriate action, and report back to you within 10 days.

19. Data Protection Standards

Journi Trail™ DMC™ applies technical safety measures of the highest standards to protect provided personal data against loss, destruction, misuse, unauthorized access or disclosure. Personal data is accessible solely by authorized users or designated delegates.

We follow generally accepted industry standards both during transmission and once received. Sensitive inputs (such as payment card information) are encrypted using Secure Socket Layer technology (SSL). While we implement robust defenses, no internet transmission or electronic storage method can guarantee 100% absolute safety.

20. Safety & Security Measures

We take reasonable and appropriate technical and operational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account processing risks and the inherent nature of the personal data.

21. Technical & Organizational Controls

Journi Trail™ DMC™ implements commercially reasonable technical controls to safeguard platform data integrity and prevent unauthorized breach. Users acknowledge that internet transmissions carry inherent systemic risks and are undertaken at their own risk.

22. User Generated Content

Journi Trail™ DMC™ reserves unrestricted rights to use, modify, recreate, distribute, or publish user-generated content shared on our website or within DMC-administered social media channels for business and promotional purposes. Confidential financial data (credit card numbers) will never be made public or sold to third parties.

23. Community Chat Forum

Information shared in publicly accessible chat forums is readable, collectible, and usable by any participant with platform access. Users must exercise caution before posting sensitive personal details in public community channels.

24. Testimonials

Customer testimonials displayed on our website are integrated via Google/Instagram plugins or published following prior express customer consent via email.

25. Cookies Policy

Journi Trail™ DMC™ utilizes cookies to store visitor preferences and monitor usage interactions. Cookies facilitate automated user identification, eliminate repetitive credential entry, generate aggregated traffic analytics, and assist partner order processing.

Users may reject or delete cookies via browser controls; however, disabling cookies may restrict platform features and require repeated input of preferences. Information stored in our first-party cookies is not linked to personally identifiable inputs.

26. Cookies and Web Beacons

Like any other website, Journi Trail™ DMC™ uses 'cookies' to record user preferences and page visit histories to customize content based on browser types and visitor environments.

27. Google DoubleClick DART Cookie

Google serves as a third-party vendor utilizing DART cookies to serve advertisements based on visitor browsing history. Visitors may opt out of DART cookie usage by reviewing the Google Ad and Content Network Privacy Policy at: https://policies.google.com/technologies/ads

28. Our Advertising Partners

Our advertising partners may deploy cookies and web beacons on our platform. Advertising partner policies may be reviewed directly:

• Google: https://policies.google.com/technologies/ads

29. Partners Ad Privacy Policies

Third-party ad networks utilize cookies, JavaScript, and Web Beacons within their links and ads to measure campaign performance and personalize advertising content. These networks automatically receive your IP address. Journi Trail™ DMC™ has no access to or control over third-party cookies.

30. Third Party Ad Privacy Policies

Journi Trail™ DMC™'s Privacy Policy does not apply to external advertisers or web portals. We advise users to review the individual privacy documentation of third-party ad servers for opt-out instructions and tracking details.

31. Mobile Analytics

Mobile analytics software records application usage frequency, in-app events, aggregated performance telemetry, and download sources to optimize mobile software functionality. Analytics data may be linked to submitted personal data to diagnose system anomalies.

32. Social Media Features and Widgets

Our website features interactive social media components (such as Facebook buttons or mini-widgets) hosted directly or via third parties. These features record IP addresses and visited URLs, and may place a cookie to facilitate execution. Interactions are governed by the privacy policy of the providing entity.

33. Links to Other Sites

Our platforms contain external links to unowned third-party portals. Journi Trail™ DMC™ is not responsible for the privacy practices of external web domains. We advise users to read the respective privacy policies upon exiting our site.

34. Children's Information Policy

Protecting children's online safety is a fundamental priority. Journi Trail™ DMC™ does not knowingly collect personally identifiable information from children under the age of 13, and our services are not intended for minors.

Parents or guardians who believe a minor has submitted personal information without parental consent should contact our Legal Department immediately, and we will take prompt steps to remove such records.

35. Privacy Policy Modification

Journi Trail™ DMC™ reserves the right to amend, update, or modify this Privacy Policy at any time. Material modifications will be notified via registered account email or published prominently across our digital platform prior to becoming effective. Continued use of the platform constitutes deemed acceptance of the current published version.

36. FAQs & Concerns

If you have any questions, concerns, or wish to update, correct, or delete any personal information we hold, please contact our privacy compliance desk:

Official Privacy Desk: info@journitrail.com